Quality Training Creates a Happy Client

Quality Training Creates a Happy Client

A company’s culture, ethics, and reputation are highly determined by their actions and employees. It’s easy to point the blame of high staff turnover and disgruntled clients to a struggling economy and irresponsible employees, but in reality the responsibility lies on the overall management system.

Studies show that inadequate training results in high rates of staff turnover, caused by confusion, miscommunication and lack of motivation. Jobs are left unfinished, lights aren’t turned off and even security is left unengaged. As one of the top most reputable cleaning services in Sydney, Collective Maintenance Services starts from the top to ensure all of our employees are well-trained, happy and motivated.

We do this by implementing a systematic and effective training regime that:

  • sets clear and reasonable expectations
  • gives opportunities to learn and grow
  • opens communication between management and staff


Our employees learn from the very beginning what is expected of them and their tasks. We clearly outline what needs to be done, and we show them through expert training videos and onsite training. Then, the trainee is able to practice the tasks under supervision. This even includes repetitive training on ensuring the premises is not only sparkling clean, but completely secure and the lights turned off upon exit. We always follow up with reviews, constructive criticism and well-earned praise.

Growth Opportunities

Every trainee and employee expresses the desire to learn and grow in our business. We offer consistent training on new techniques and state of the art equipment as well as opportunities to build our leadership and supervision teams. Our employees know we want them to succeed and to be a part of our team, so opportunities to better themselves also serves to better our company and client’s experiences with us.


Communication is essential in every relationship. An open communication policy with our teams and clients helps to build and maintain honest and friendly relationships. If our employees have a clear line of communication and contact with management to solve issues or ask questions, we know our clients premises will be cleaned and safely secured, and our employees will have more respect for their jobs.

Collective Maintenance Services puts high-quality effort into training our staff. It’s apparent in their abilities to follow through with their tasks and leave your business sparkling clean and secured. Contact our customer service representatives to find out more about our reputable cleaning services in Sydney.

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Claire Multani, Services Director, CMS.

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