Making Positive First Impressions

Making Positive First Impressions

Two things are certain about first impressions: 1. They are formed within seconds, and 2. Once formed, they are extremely difficult to change.

That means that once a customer is ready to walk through the door and experience your business firsthand, you’ll want to be sure you’re ready to impress. Hiring a commercial and facility management in Sydney like Collective Maintenance Services will help you knock the socks off of your customers, and we are primed and ready.

Here are a few ways we ensure a positive first impression:


Compliance rules and regulations cover everything from handicap parking stalls, ADA access and ramps and posted evacuation signs. On top of this, we make sure that you have the appropriate licensing of pesticides and herbicide applicators and that all of your life safety equipment such as fire alarms are in working order – all of that stuff that you normally don’t even think about! If your customers notice that you are not up to date on any of your compliance, you may be seen as unorganised and sketchy.


Making sure that your customers see you as safe and reliable, brings with it a sense of ease and comfort. For a facility, this includes cleared walkways and marked potholes, trimmed landscape for safe vision, a functioning security system and proper exterior lighting. We’ve had 40 years of experience in facility management in Sydney, and we always stay up to date with the most current safety regulations.

Aesthetic Appeal

To keep your business looking and feeling amazing, you’ll want to be consistent with:

  • Landscaping
  • Painting
  • Repairs
  • Cleaning
  • Garbage collection
  • Janitorial and portering – especially the toilets
  • Well-kept signs
  • Attractive lighting

…to name a few. Sound overwhelming? It doesn’t have to – Collective Maintenance Services specialises in each of these maintenance requirements.


One thing that many business owners don’t consider when trying to make a positive first impression is the scent of their business. Experts agree that whatever smell greets the nostrils of customers can have a lasting impact on whether or not they will choose to return. Some companies have banned fast food from entering their buildings because the scent is so off-putting.

Since smell is so intrinsically linked to our memories, many businesses have now opted for specific scents that match the interior of their businesses. Softer scents work well in most public places, but if you want an environment that promotes motivation and activity, then consider using scents like eucalyptus or peppermint.

If you’re ready to make a positive first impression and are looking for a commercial or facility management in Sydney to help you with this, give our team at Collective Maintenance Services a call and we can take it from there.

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Claire Multani, Services Director, CMS.

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