There are two types of customers: those that shop around and those that remain loyal. Customers who have remained loyal through the good, the bad and the ugly deserve more than just a pat on the back. And newer customers can be encouraged to become devoted to your brand for the coming years.
While you’re considering clever ideas to capture the hearts and forge relationships with your clients, let an office maintenance service like us handle your cleaning and maintenance needs. Until then, here are five personal and creative ways to thank your customers this festive season.
The topic of handwritten cards may seem repetitive, but it is for a reason: they’re effective. It does take time, but it’s well worth it. Don’t feel that you have to write a novel for each card. Short and sweet works and you can always toss in a loyalty card or coupon as icing on the cake.
Include the Kids
Nothing attracts a parent more than a company who includes the kids. While parents are handling business with you, win their hearts by providing entertainment for their kids. This could include play areas, craft sections and staff on hand for supervision. Need help setting up a designated area? Collective Maintenance Services is always on call to help.
A Private Event
Have a pre- or after-hours event with food, drinks and festive entertainment to show your appreciation to your most loyal customers. Give them first dibs on new products or a massive seasonal sale. If you need cleaning or maintenance beforehand, contact us – your most trusted, affordable office maintenance service.
Freebies could include local cookies, deal-breaker coupons, bottle openers, calendars or something specific from your business. You could also jump on the Pay It Forward trend and cover the cost of certain customers. This trend is popular and it brings out all of the feel-goods around the holiday season.
Follow-up a customer’s purchase or inquiry with something a little special. A note, some flowers, a voucher – an enticing response so they’ll give you more of their business. Or better yet, their business and referrals!
Think festive and from your brand and your loyal following will love whatever appreciation reward you choose. Collective Maintenance Services can help with any of your office maintenance services so you can focus on forging essential relationships with your clients. Give us a call today to find out how we can work with your budget.