About the client
Ralph Lauren is an iconic network of global fashion brands selling premium apparel, accessories, homewares and fragrances, prominent on high streets worldwide, as well as online.
The challenge
Spearheading world-class design, marketing and distribution means Ralph Lauren has a full comprehensive supply chain. Maintaining seamlessly operating premises are vital to upholding the pace-setting quality and service that are synonymous with the Ralph Lauren brand. As an iconic fashion brand, presentation is important currency to Ralph Lauren. The company needed its premises’ to be relied upon as a strong brand ambassador that runs like a well-oiled machine.
Our response
We worked with key decision-makers within Ralph Lauren to understand the company’s unique needs. In consultation with the operations manager, director and store managers, we tailored an end-to-end facilities management solution to scale. Our Ralph Lauren service package encompassed; Cleaning, Property Maintenance, Electrical, Painting, Pest Control and Essential Safety Services including: Electrical test and tag, Test and tag fire extinguishers and emergency exit light testing.
Proactive facilities management was achieved through quarterly site audits. To further streamline our efficiency, responsiveness and client communication, we created an app to log jobs and resolve issues onsite that fell under our management.
The results
We provide centralised support and resolution to Ralph Lauren facilities stores throughout Australia with the same single point of contact should any issue arise. Our tailored facilities management package ensures their facilities are maintained at the highest level and advice given where cost savings can be made in the context of facility maintenance and performance.
From the Client
‘Collective Maintenance Services are always extremely helpful in providing experienced suggestions and solutions to all our queries. They’ve been very efficient in the way they communicate, always reliable and can guarantee to have a quick turnaround time. The team were especially proactive in getting out to visit our sites and developing a relationship with our team, which has been appreciated by all. I wouldn’t hesitate to recommend CMS to others.’
