About the client
The RCPA Quality Assurance Programs are world leaders in the provision of external quality assurance for pathology laboratories. Their programs are offered in Australia and internationally in over 60 countries. The RCPAQAP is committed to providing efficient and customer-focused service to all it’s participants.
The challenge
CMS reached out to the RCPAQAP in 2020 to see if they required any cleaning or maintenance services for their offices and laboratories. As it turned out the organisation was experiencing inconsistent service in their nightly cleaning, with little to no communication with their service provider at that time. As a result they were highly responsive to our offering.
Our response
RCPAQAP is a unique customer in that they have a laboratory on site within their offices. The lab has very strict protocol and procedures to follow each night we are onsite, to ensure there is no cross contamination from outside the lab and within the lab. Our cleaning team are highly trained in the procedures and requirements and there is constant communication between RCPAQAP and CMS on daily tasks and requirements which helps us to support their every need.
The results
As the relationship developed with the provision of our cleaning services, CMS began to provide maintenance services for RCPAQAP also, including scheduled test and tag of all equipment on site, compliance of fire services, plumbing and electrical services, painting, handyman services, deep cleans including carpet steam cleaning, window cleaning and pest control.
CMS now provides a bespoke solution for all RCPAQAP’s cleaning and maintenance needs. From the client
‘It has been a great solution having CMS manage all aspects of the services we require to the expected standard. CMS makes our jobs easier with their efficient, professional approach and good communication.’
